:root{
  --bg:#f4f3f0; --surface:#ffffff; --surface-2:#f8f7f4; --ink:#1c1c1e; --ink-2:#5b5b60; --line:#e2e0da;
  --accent:#b08a4a; --accent-soft:#f3ead9; --dark:#151517;
  --ok:#2f7d55; --ok-soft:#e3f2ea; --warn:#9a6a00; --warn-soft:#fff4cc; --bad:#b3261e; --bad-soft:#fde2e1;
  --info:#2d5b8a; --info-soft:#e4eef8;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 "Segoe UI",system-ui,-apple-system,Arial,sans-serif}
a{color:var(--info)}
header.top{background:var(--dark);color:#fff;display:flex;align-items:center;gap:8px 24px;padding:8px 24px;min-height:56px;flex-wrap:wrap}
header.top .brand{font-weight:700;letter-spacing:.12em}
header.top .brand span{color:var(--accent);font-weight:400;letter-spacing:.04em;margin-left:8px}
header.top nav{display:flex;gap:4px;flex-wrap:wrap}
header.top nav a{color:#cfcfd4;text-decoration:none;padding:8px 12px;border-radius:6px}
header.top nav a.on,header.top nav a:hover{background:#2a2a2e;color:#fff}
header.top .env{margin-left:auto;font-size:12px;background:var(--warn-soft);color:var(--warn);padding:3px 10px;border-radius:99px}
main{max-width:1280px;margin:0 auto;padding:20px 24px 48px}
.card{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:16px}
h1{font-size:20px;margin:0 0 4px} h2{font-size:16px;margin:0 0 10px} .sub{color:var(--ink-2);margin:0 0 16px}
button,.btn{font:inherit;border:1px solid var(--line);background:var(--surface);color:var(--ink);border-radius:8px;padding:8px 14px;cursor:pointer}
button:hover{border-color:var(--accent)}
button.primary{background:var(--dark);color:#fff;border-color:var(--dark)}
button.primary:hover{background:#2a2a2e}
button:disabled{opacity:.5;cursor:not-allowed}
select,input,textarea{font:inherit;border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:#fff;color:var(--ink)}
.badge{display:inline-block;font-size:12px;padding:2px 8px;border-radius:99px;background:var(--surface-2);border:1px solid var(--line);white-space:nowrap}
.b-answered,.b-pass{background:var(--ok-soft);color:var(--ok);border-color:transparent}
.b-needs_confirmation,.b-safe_but_weak{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.b-escalated{background:var(--info-soft);color:var(--info);border-color:transparent}
.b-declined_not_offered,.b-clarifying_question{background:var(--surface-2);color:var(--ink-2)}
.b-system_error,.b-unclassified,.b-fail,.b-fail_unsafe,.b-error{background:var(--bad-soft);color:var(--bad);border-color:transparent}
.banner{padding:10px 14px;border-radius:8px;margin-bottom:14px;font-size:14px}
.banner.warn{background:var(--warn-soft);color:#5c4300}
.banner.bad{background:var(--bad-soft);color:#6d1712}
.muted{color:var(--ink-2)} .small{font-size:12.5px}
table.grid{width:100%;border-collapse:collapse;font-size:13.5px}
table.grid th,table.grid td{text-align:left;padding:8px;border-bottom:1px solid var(--line);vertical-align:top}
table.grid th{font-weight:600;color:var(--ink-2);background:var(--surface-2);position:sticky;top:0}
table.grid tr:hover td{background:#fbfaf7}
table.grid td:first-child{white-space:nowrap}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:12px 14px}
.kpi .v{font-size:26px;font-weight:700} .kpi .k{font-size:12.5px;color:var(--ink-2)}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}

/* chat */
.chat-layout{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:16px}
@media (max-width:900px){.chat-layout{grid-template-columns:1fr}}
.chat{display:flex;flex-direction:column;height:calc(100vh - 150px);min-height:480px;padding:0;overflow:hidden}
.chat .head{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line)}
.chat .avatar{width:34px;height:34px;border-radius:50%;background:var(--dark);color:var(--accent);display:grid;place-items:center;font-weight:700}
.chat .log{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;background:var(--surface-2)}
.msg{max-width:78%;padding:10px 14px;border-radius:14px;white-space:pre-wrap;word-wrap:break-word}
.msg.user{align-self:flex-end;background:var(--dark);color:#fff;border-bottom-right-radius:4px}
.msg.bot{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.msg .meta{margin-top:6px;display:flex;gap:6px;flex-wrap:wrap}
.handoff{align-self:flex-start;font-size:12.5px;color:var(--info);background:var(--info-soft);padding:6px 10px;border-radius:8px}
.typing{align-self:flex-start;color:var(--ink-2);font-size:13px}
.typing span{display:inline-block;width:6px;height:6px;margin:0 2px;background:var(--ink-2);border-radius:50%;animation:blink 1.2s infinite}
.typing span:nth-child(2){animation-delay:.2s}.typing span:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.2}40%{opacity:1}}
.composer{display:flex;gap:8px;padding:12px;border-top:1px solid var(--line);background:#fff}
.composer textarea{flex:1;resize:none;height:46px}
.side{display:flex;flex-direction:column;gap:16px}
.side .kv{display:grid;grid-template-columns:110px 1fr;gap:6px 10px;font-size:13.5px}
.side .kv div:nth-child(odd){color:var(--ink-2)}
.scenarios{display:flex;flex-direction:column;gap:6px;max-height:340px;overflow-y:auto}
.scenarios button{text-align:left;font-size:13px;padding:6px 10px}
.flag{color:var(--bad);font-size:12.5px}
dialog{border:1px solid var(--line);border-radius:12px;max-width:760px;width:92%;padding:0}
dialog .dh{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}
dialog .db{padding:16px;max-height:70vh;overflow-y:auto;display:flex;flex-direction:column;gap:10px;background:var(--surface-2)}
.progress{height:8px;background:var(--surface-2);border-radius:99px;overflow:hidden;border:1px solid var(--line)}
.progress div{height:100%;background:var(--accent);width:0}

.qr{align-self:flex-start;display:flex;flex-direction:column;gap:4px;min-width:220px;max-width:78%}
.qr button{background:#fff;border:1px solid var(--line);color:#128c7e;border-radius:10px;padding:8px 12px;cursor:pointer}
.qr button:disabled{color:var(--ink-2);cursor:default}

.msg a{color:#0b6bcb;text-decoration:underline;word-break:break-all}
.msg.user a{color:#fff}
.linkbtn{align-self:flex-start;display:block;min-width:220px;max-width:78%;text-align:center;background:#fff;border:1px solid var(--line);color:#128c7e;border-radius:10px;padding:8px 12px;text-decoration:none;font-weight:600}
.linkbtn:hover{background:#f3faf8}
.apcount{display:inline-block;min-width:0;background:#d93025;color:#fff;border-radius:9px;font-size:11px;line-height:16px;padding:0 5px;margin-left:4px}
.apcount:empty{display:none}
a.btn{text-decoration:none;display:inline-block}

header.top .who{display:flex;align-items:center;gap:10px;font-size:13px;color:#cfcfd4}
header.top .who a{color:#fff;text-decoration:none;border:1px solid #3a3a40;padding:4px 10px;border-radius:6px}
header.top .who a:hover{border-color:var(--accent)}